Elena
North Plaza
- Where
- 2nd floor, kitchen
- Issue
- Trash full
AI-first Feedback
Respond faster with automated follow-ups, photos, and filed requests.
How Textwork helps when something is off
Textwork collects each request
It asks where it is, when they noticed it, and for a photo, then files the request.
When it needs a person, Textwork lets them schedule
A leak or a missed clean can book a visit from your Google, Outlook, or Apple Calendar.
Instant notes after calling
Call the customer from the same number they've been texting
See every site, fast
Ask, or filter the list.
Which sites had a cleaning issue this week?
4 sites match.
Top flag: North Plaza, break room trash, photo sent.
Top flag: North Plaza, break room trash, photo sent.
Every call, transcribed
A transcript after every call with a customer.
95%
Transcription accuracyTrusted by many teams for reliable transcription. All processed with industry-leading accuracy.
Roadmap
Live on the callA live transcript, and suggested questions for you while you are still talking.
Roadmap
More languagesTranscripts in the languages your customers speak.
Close the request in one text
The work order and the confirmation, in one text.
Order
The work orderThe work order goes out in the same thread, with the room and the photo.
Copy
What they reportedThe customer can get a copy of the request in that same text.
Done
The close-outWhen the job is finished, the confirmation goes out ready to sign.
Yes, it looks good now.
Signature
Send the close-out
The work order and the confirmation go out in one text, ready to sign.
Our customers text us when something is off
1. We hear about it the same morning
2. The photo and the room are already in the request
3. The right person gets the text
— Account manager, facility services
Plans to match your growth
10010k+
Up to 100 monthly applicants
1 month free
Loved by 6,032+ users
Build once, deploy anywhere
Reach people on the go
iMessage,
email and web
Ask TextWork...
Kristen
Diego
Amina
Broadcast, to customers and sites
Compatible with every tool
Indeed
SmartRecruiters
Zillow Leads
Microsoft Teams
Google MeetIndeedSmartRecruitersZillow LeadsMicrosoft TeamsGoogle Meet
IndeedSmartRecruitersZillow LeadsMicrosoft TeamsGoogle MeetIndeedSmartRecruitersZillow LeadsMicrosoft TeamsGoogle MeetWorks with your favorite tools
Integrations, an API, and CSV export.
Connects where customers already are. A number on the door or a webhook starts the text the moment they write in.
Or export the structured request. The API returns each request as fields your systems can read.
Or export to Excel. Download a CSV of your structured data.
From a text to a filed request
Questions about customer feedback
Customers text what happened: a mess, a repair, a compliment or a photo. TextWork asks where it is and when they noticed it, then files a structured request your team can act on. If someone needs to visit, a calendar link goes out in the same thread, and the customer confirms the close-out once the job is done.
Customers skip surveys. Texting one question at a time lets people answer while they can still see the problem, in the messaging app they already use. You hear from people who would never open a form.
Yes. A service request by text can cover what needs doing, where it is, how urgent it is, and a photo. The same thread takes compliments too. You define the fields, and every request is kept in the same format so you can compare sites and weeks.
TextWork follows up before filing. If a customer says the break room is a mess, it asks which building and floor, and whether they can send a photo.
Yes, from the number the customer has been texting. Call notes attach to the request, with a transcript after the call. If a visit is needed, TextWork sends a link to book time on Google, Outlook or Apple Calendar.
A first feedback script can run the same day. Write what a complete request should include, share your number, and start testing conversations.