Website chats can now be saved under the visitor’s real name instead of “Website visitor.” If your site knows who’s logged in, pass their name, email, and phone to the widget with TextWorkWidget.identify() or with data- attributes on the embed script. Every field is optional.
We don’t text the phone number you pass, and the conversation stays in the browser. Visitors you don’t identify are still saved as “Website visitor.”
How to use it is in Website widgets.